Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and 0Studio Inc. (operating as DropQ), a corporation incorporated under the laws of Saskatchewan, Canada.

By accessing or using the DropQ mobile application, website (dropq.ca), or any related services (collectively, the "Service"), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, you must not access or use the Service.

Where you are accessing the Service on behalf of an organization (such as a grain elevator company), you represent and warrant that you have authority to bind that organization to these Terms, and "you" in these Terms refers to that organization.

Description of Service

DropQ is a software platform that provides real-time and predictive wait-time intelligence for grain elevator terminals across Western Canada. The Service is designed for three primary user types:

• Drivers and Custom Truckers: Access to live terminal wait-time estimates and AI-generated predictions of likely wait conditions at the time of their arrival, enabling informed departure decisions.
• Farmers: Access to the same predictive wait-time information to optimize load scheduling and reduce unnecessary on-road time.
• Elevator Facility Managers: A management dashboard providing a real-time view of inbound driver traffic approaching their facility, together with a broadcast messaging tool to communicate operational changes (equipment issues, commodity changes, capacity adjustments) to all approaching drivers simultaneously.

DropQ's prediction engine uses anonymized, crowdsourced movement data contributed by drivers using the platform, combined with historical terminal throughput patterns, to generate continuously updated wait-time forecasts. The accuracy of predictions improves as network participation grows.

DropQ does not own, operate, or control any grain elevator facility. We are an independent information service only. We have no contractual relationship with any elevator operator unless a separate enterprise agreement has been executed in writing.

Pilot Program Status

By participating in the pilot program, you acknowledge that:

• The Service may contain bugs, incomplete features, or data of varying accuracy;
• Prediction quality will improve as driver network participation grows;
• We may contact you for product feedback, which you agree to provide in good faith;
• Pilot access may be terminated at our discretion, with or without notice, in preparation for a commercial launch;
• These Terms, including pricing and features, may change materially at the end of the pilot period.

Participation in the pilot program does not create any obligation on our part to provide commercial access, continued free access, or any specific features beyond the pilot period.

Eligibility

To use the Service, you must:

• Be at least 18 years of age;
• Be engaged in a professional capacity in agricultural production, grain transportation, or grain facility operations;
• Have the legal capacity to enter into a binding contract under the laws of your province or territory; and
• Not be prohibited from receiving services under Canadian law.

By accessing the Service, you represent and warrant that you meet all eligibility requirements. If you are accessing the Service on behalf of a business entity, you further represent that the entity is duly incorporated or registered under applicable Canadian law.

Accounts & Registration

To access certain features of the Service, you must register for an account by providing accurate, complete, and current information. You agree to update this information promptly if it changes.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at hello@dropq.ca if you suspect any unauthorized use of your account.

You may not create accounts on behalf of others without authorization, share your account credentials with third parties, or use another person's account.

We reserve the right to suspend or terminate accounts that contain false information, are inactive for extended periods, or are associated with violations of these Terms.

Acceptable Use

You agree to use the Service only for its intended purpose — obtaining and sharing grain terminal logistics information. You must not:

• Use the Service for any unlawful purpose or in violation of applicable federal, provincial, or local law;
• Submit false, misleading, or fabricated location or operational data that could corrupt prediction quality for other users;
• Use the Service in any manner that could disable, overburden, impair, or compromise our systems or security;
• Attempt to gain unauthorized access to any part of the Service, our servers, or any systems connected to the Service;
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service or its underlying algorithms;
• Scrape, crawl, or harvest any content or data from the Service through automated means;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Use the manager broadcast feature to transmit unsolicited commercial communications, harassing content, or anything unrelated to legitimate terminal operations;
• Resell, sublicense, or otherwise commercialize access to the Service without our prior written consent; or
• Use the Service in any way that could bring DropQ or 0Studio Inc. into disrepute.

We reserve the right to suspend or terminate access for any violation of this section, with or without prior notice. Violation of these rules may result in immediate account suspension and potential legal action.

Location & Data Contribution

A core feature of DropQ requires participating drivers to contribute anonymized movement data to the shared prediction network. By activating this feature, you grant DropQ a non-exclusive, worldwide, royalty-free, perpetual, irrevocable licence to use, reproduce, and modify your anonymized and de-identified movement data for the purposes of operating, improving, and validating the prediction model, including for research and grant application purposes.

This licence applies only to anonymized and de-identified data. Your personal information and raw location history are handled in accordance with our Privacy Policy and are not covered by this licence.

You represent and warrant that your contribution of location data does not violate any third-party rights or obligations, including any employment, contractual, or regulatory restrictions on sharing location data.

You may withdraw from the data contribution feature at any time by disabling location permissions in your device settings. Withdrawal does not affect anonymized data already contributed to the model.

Manager Broadcast Feature

Elevator facility managers who access the broadcast messaging feature agree to the following conditions:

• Authorization. You represent that you are authorized by the facility operator to communicate on the facility's behalf and that broadcast messages accurately reflect actual operational conditions at your facility.
• Accuracy. You will not broadcast false, misleading, or exaggerated operational information. Inaccurate broadcasts that cause drivers to make detrimental routing decisions may constitute a breach of these Terms and could expose you and your organization to liability.
• Content Standards. Broadcast messages must be professional, factual, and strictly relevant to terminal operations (wait times, equipment status, commodity acceptance changes, facility hours). Prohibited content includes advertising, personal communications, harassment, and discriminatory content.
• No Guarantee of Delivery. DropQ does not guarantee that broadcast messages will be received by all inbound drivers or received in a timely manner. Drivers are solely responsible for their own routing decisions.
• Retention. Broadcast message content is logged for 90 days for audit purposes, as described in our Privacy Policy.

DropQ reserves the right to disable broadcast access for any user or facility that uses the feature in violation of these conditions.

Predictions & Accuracy

You acknowledge and agree that:

• All wait-time estimates, arrival forecasts, and queue predictions provided by the Service are informational only and do not constitute professional logistics, transportation, or routing advice.
• Prediction accuracy is dependent on network participation density and may be lower in areas or time periods with fewer contributing drivers. During the pilot phase, accuracy is expected to be imperfect and will improve over time.
• You remain solely responsible for all decisions made regarding departure timing, routing, fuel planning, and grain delivery logistics. DropQ is a decision-support tool, not a decision-making authority.
• You will not operate a vehicle unsafely, violate traffic laws, or take undue risks based on DropQ predictions. Road and weather conditions, mechanical reliability, and driver fatigue must always take precedence over application data.
• Terminal conditions, commodity acceptance policies, hours of operation, and capacity limits are set by facility operators and are outside DropQ's knowledge or control. Always confirm critical operational details directly with the facility before committing to a delivery.

IMPORTANT SAFETY WARNING: Wait-time predictions are estimates only and must never be used as the sole basis for driving or safety decisions. You remain fully responsible for safe operation of your vehicle and compliance with all traffic and workplace safety laws. We are not liable for any accident, injury, or loss resulting from your use of the Service.

We do not guarantee the accuracy, completeness, or timeliness of any wait-time predictions.

Intellectual Property

The Service, including all software, algorithms, user interface designs, text, graphics, data compilations, and other content, is owned by 0Studio Inc. or its licensors and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for its intended personal or professional purpose during the term of your access. This licence does not include the right to:

• Copy, modify, or create derivative works of any part of the Service;
• Redistribute, sublicense, sell, or otherwise transfer your access rights;
• Remove or obscure any proprietary notices or labels on the Service; or
• Use DropQ's name, logo, or trademarks without prior written consent.

All rights not expressly granted in these Terms are reserved by 0Studio Inc.

Aggregated, anonymized outputs derived from user-contributed data — including queue density models, throughput analytics, and CO2 abatement estimates — are the intellectual property of 0Studio Inc. and may be used for research, grant applications, and commercial purposes.

User Content

"User Content" means any information, messages, feedback, or data you submit to or through the Service, including broadcast messages, support correspondence, and product feedback.

You retain ownership of your User Content. By submitting User Content, you grant 0Studio Inc. a non-exclusive, worldwide, royalty-free licence to use, reproduce, and process that content solely for the purpose of operating and improving the Service.

You represent and warrant that your User Content: (a) does not infringe any third-party intellectual property rights; (b) does not contain defamatory, obscene, or unlawful material; and (c) is accurate to the best of your knowledge.

We reserve the right to remove any User Content that violates these Terms or that we determine, in our sole discretion, is harmful to the Service or other users.

Fees & Billing

Access to the DropQ Service is currently provided at no charge to pilot program participants. We reserve the right to introduce fees for some or all features following the conclusion of the pilot period.

Before any fee-based features are introduced, we will:

• Provide at least 30 days' advance written notice to existing users;
• Clearly describe the pricing structure and what, if anything, remains free; and
• Provide an opportunity to cancel your account before fees take effect.

Continued use of the Service after fees take effect constitutes acceptance of the applicable pricing. All fees will be quoted and charged in Canadian dollars (CAD) and are subject to applicable taxes.

Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

Without limiting the foregoing, 0Studio Inc. expressly disclaims all warranties, whether statutory, express, or implied, including but not limited to:

• Any implied warranty of merchantability, fitness for a particular purpose, or non-infringement;
• Any warranty that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components;
• Any warranty regarding the accuracy, completeness, timeliness, or reliability of wait-time predictions or any other information provided through the Service;
• Any warranty that defects will be corrected; and
• Any warranty arising from a course of dealing, usage, or trade practice.

DropQ does not endorse, represent, or guarantee the accuracy of any information broadcast by facility managers through the Service. Manager broadcasts are unverified communications from third parties.

Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, our disclaimers apply to the maximum extent permitted by law.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL 0STUDIO INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages, including any losses arising from reliance on wait-time predictions that result in personal injury, property damage, or commercial delays;
• Loss of profits, revenue, business, data, goodwill, or anticipated savings;
• Losses arising from routing or departure decisions made in reliance on wait-time predictions;
• Losses arising from inaccurate, delayed, or missing broadcast messages;
• Vehicle operating costs, fuel expenditures, or cargo losses incurred during transit; or
• Losses arising from interruption, suspension, or termination of the Service;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

To the extent that liability cannot be excluded, our total aggregate liability to you for all claims arising out of or relating to the Service or these Terms shall not exceed the greater of: (a) the total fees you have paid to us in the twelve months preceding the claim; or (b) CAD $5,000.

Some provinces do not permit the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless 0Studio Inc. and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use of or access to the Service;
• Your breach of these Terms;
• Your violation of any applicable law or regulation;
• Any false, inaccurate, or misleading information you submit through the Service, including manager broadcasts; or
• Any claim by a third party arising from your use of the Service.

We reserve the right to assume exclusive control of the defense of any matter subject to indemnification by you, in which case you agree to cooperate with our defense at your expense.

Termination

By You: You may stop using the Service at any time. To delete your account, contact us at hello@dropq.ca. Account deletion will be processed within 14 business days. Data deletion will follow the schedule described in our Privacy Policy.

By Us: We may suspend or terminate your access to the Service at any time, with or without cause and with or without notice, including but not limited to:

• Breach of these Terms;
• Conduct we determine to be harmful to other users, us, or third parties;
• A request from law enforcement or a regulatory body;
• Discontinuation of the pilot program; or
• Technical, operational, or commercial necessity.

Effect of Termination: Upon termination, your right to use the Service immediately ceases. Sections of these Terms that by their nature should survive termination — including Sections 10 (Intellectual Property), 13 (Disclaimers), 14 (Limitation of Liability), 15 (Indemnification), and 17 (Governing Law) — shall survive.

Governing Law & Disputes

These Terms and any dispute arising out of or relating to them or the Service shall be governed by and construed in accordance with the laws of the Province of Saskatchewan and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Dispute Resolution: Before commencing any formal legal proceeding, you agree to contact us at hello@dropq.ca and attempt to resolve the dispute informally. We will make reasonable efforts to resolve the matter within 30 days of receiving your written notice.

If the dispute cannot be resolved informally, you agree that it shall be submitted to binding arbitration conducted in English in Saskatoon or Regina, Saskatchewan, under the Commercial Arbitration Rules of the ADR Institute of Canada, Inc. There shall be one arbitrator. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Notwithstanding the above, either party may seek interim or injunctive relief from a court of competent jurisdiction in Saskatchewan to prevent irreparable harm pending resolution of a dispute.

Class Action Waiver: To the extent permitted by applicable law, you agree that any arbitration or court proceeding shall be conducted on an individual basis only and not as a class, collective, or representative action.

Modifications to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last Revised" date at the top of this page;
• Notify registered users via email or in-app notice at least 14 days before the change takes effect (except where changes are required by law, in which case we will give as much notice as practicable); and
• Where required by law, obtain your renewed agreement.

Your continued use of the Service after the effective date of any revision constitutes your binding acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service before they take effect.

General Provisions

• Entire Agreement. These Terms, together with the Privacy Policy and any additional agreements or policies we make available to you in writing, constitute the entire agreement between you and 0Studio Inc. regarding the Service and supersede all prior negotiations, representations, and understandings.
• Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.
• Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver in one instance does not constitute a continuing waiver.
• Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, or sale of assets, with notice to you.
• Force Majeure. Neither party shall be liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, war, terrorism, labour disputes, government actions, or failures of internet or telecommunications infrastructure.
• Language. These Terms are written in English. If translated, the English version governs in the event of any conflict.
• Notices. Notices to you may be provided via email to the address associated with your account, via in-app notification, or by posting on our website. Notices to us must be sent to hello@dropq.ca or to the address on file with the Saskatchewan Corporate Registry.

Contact

If you have questions about these Terms, wish to report a violation, or need to reach us for any reason related to the Service, please contact us:

These Terms are governed exclusively by the laws of the Province of Saskatchewan and the federal laws of Canada applicable therein.